Privacy Policy

How We Handle Your Personal Information

This Privacy Policy describes the personal information we collect on our website, how we use it, with whom we may share it, and the measures we take to protect its security. When registering, you will be asked to provide your name, email address, mobile number, credit card information, passport details, and other information necessary to process your NZeTA application successfully.

Information We Collect

We collect the following personal information:

• Your full name
• Contact information (address, mobile number, and email)
• Passport information

This information is used solely to complete your NZeTA application. You may choose not to provide personal information, as we do not collect information that is provided involuntarily. All personal information is treated as confidential and will not be used without your authorisation. We may use the information you submit when completing an application, making a payment, or using other site features, in order to process your transactions.

Automatically Collected Information

We automatically collect certain technical information such as browser type, IP address, server information, and operating system for the purposes of website security and performance monitoring.

Email Collection

We may collect your email address to notify you of the progress of your NZeTA application and to send relevant information about updates or new features. You may opt out of these communications at any time by unsubscribing. We will promptly remove you from all future correspondence upon request.

Third-Party Disclosure

We do not sell or trade your personal information to third parties. This does not include website hosting partners and other parties who assist us in operating our website, provided those parties agree to keep this information confidential. We may also disclose information when required to comply with the law, enforce our site policies, or protect the rights of ourselves or others.

Google Advertising

Google's advertising requirements are summarised by Google's Advertising Principles. The DART cookie used by Google as a third-party vendor enables serving of ads on our website based on users' previous visits. Users may choose to opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

You can manage preferences for how Google advertises to you by visiting the Google Ad Settings page. Alternatively, you may opt out by visiting the Network Advertising Initiative opt-out page or by using the Google Analytics opt-out browser add-on.

Google Display Network

We, along with third-party vendors such as Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) to compile information about user interactions with ad impressions and other ad services linked to our website.

Data Security

We take the security of your personal information seriously. All data submitted through this website — including passport details and payment information — is transmitted using Secure Socket Layer (SSL) encryption. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment card information is processed through secure, PCI-compliant payment gateways and is not stored on our servers.

Cookies Policy

Our website uses cookies to enhance your browsing experience and to analyse site traffic. Cookies are small text files placed on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly, including maintaining your session during the application process.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g. Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements based on your browsing history (e.g. Google DoubleClick).

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the application process.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — primarily to process your NZeTA application and provide customer support. Once your application has been completed and the retention period has elapsed, your personal data will be securely deleted or anonymised. If you wish to request early deletion of your data, please contact us using the details below.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data, subject to our legal obligations.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at our support page. We will respond to all requests within 30 days.

Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has submitted personal information through our website, please contact us immediately and we will take steps to remove such information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our support team through our Contact Us page. We are committed to resolving any privacy-related concerns promptly and transparently.